Friday, 7 April 2017

Critical Reflection

Personally, CPD II was a hidden gem to my degree program here in SIT. In this course of 13 weeks, I have been exposed to many theories and insights in the study of communication and it's research. Some concepts that truly impacted the way I think include the Thomas - Kilmann conflict management model, along with the concept of self. These concepts made me question the level of understanding I have over myself, and whether I truly want what I think I do. The most important factor why CPD II presents this level of value to me, is because such concepts transcend the module itself, and can be applied immediately in different aspects of my daily life.

Regarding the project done in CPD II, the topic of choice was heavily influenced by the members, including myself. Considering that 2 members were once in the housekeeping problem, the first issue that came to mind was the communication barrier that is prevalent in Singapore's context. Having been in the housekeeping department in The Fullerton Hotel, it was easy for me to relate to the problem. This familiarity made it easier to work on the project along with my group mates. Lucky for me, I was blessed with three other highly involved members, who continuously worked on the video and synopsis together. Jo in particular had a lot to contribute, given her extensive period at The Fairmont Hotel, providing insight into the problem she witnessed herself. Most importantly, Jo shared how Fairmont approached this problem, and which was how we collectively proposed the solution which held its realistic elements.

In totality, the knowledge in CPD that was imparted to me stay with me for the rest of my life, and I would like to thank Brad for his passion in teaching. It is not easy to engage students in an ungraded module, but I am glad Brad successfully brought our attention to the importance of this module.


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  2. Dear Kieman,

    Thanks so much for this detailed and insightful reflection. (I also appreciate the accolades.) In it you make mention of some of the key takeaways for your learning, and I'm happy to see that you recognize the value of two areas that I consider essential: conflict management and the concept of self.

    I was also happy to read your thoughts on the project, the impetus for doing that topic, and who was making major contributions. I enjoyed learning from the four of you about that area of the business, and so I can easily say the learning was mutual.

    All is all, yours is a rather flattering reflection, Kieman. I do appreciate that, but I also appreciate your empathy: It is very true that, without a carrot or a stick, some students take work in a module like this not just lightly but in total contempt. For some reason, they may think that without a grade, there is no worth. You seem to know that nothing could be further from the truth. And this is especially true when it comes to a module that deals with a topic vital not just for school or the workplace but for life in general.

    All the best to you as you continue your learning/life journey, Kieman!